We defer to the refund policies put in place by Genesis Health Solutions and cannot initiate a refund without their approval.
Once Genesis Health Solutions authorizes a refund we will deposit the refunded amount (full or partial) into your account. Your Cherry account status and loan balance are adjusted accordingly.
If a partial refund is issued, your loan amount will be adjusted to reflect your new remaining balance. If a refund is issued in full, any payments made on your loan will be returned to you.